We are committed to resolving any issues quickly and fairly
Royal Drive Car Hire Ltd strives to ensure all clients receive the highest level of service. If you are not satisfied with the service provided, we will endeavour to resolve your complaint quickly and fairly.
Complaints can be made by letter, email or telephone:
Address: Royal Drive Car Hire Ltd, Riverside Mills, Dunsdale Haugh, Selkirk, TD7 5EF
Email: rdrivecarhire@gmail.com
Telephone: 01234567890
We will acknowledge receipt of your complaint by your preferred method of communication within 3 working days.
We aim to resolve all complaints within 30 days. If this is not possible, we will contact you with an update and revised timescales.
We aim to resolve all complaints internally. However, if you are not satisfied with the final outcome, you may contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution provider.
More information can be found at:
www.bvrla.co.uk
Or email: complaint@bvrla.co.uk
Our team is here to help resolve your issue as quickly as possible.